Ron Englehart understands that there’s more to customer satisfaction than just delivering an innovative, architecturally designed, quality home. He knows that his customers expect service in all of their dealings that is second to none.
Over 33 years of experience in bespoke home design and construction has helped Englehart Homes perfect the design implementation process. What this means in simple terms is our senior managers and consultants oversee and review the progress of each stage, and regular team meetings are held during the design process with consultants and architects ensuring every detail is addressed and fulfilled. This process brings together design principles, creative outlook, environmental innovations and the customers’ lifestyle requirements in a balanced outcome for all parties.
Friends who stay with us often comment that our home is so comfortable that it feels more like a hotel,” says Justin. “We agree. We love coming home. It feels like being on holiday.
We had so much input. I knew what spaces we would need for extended family who gather at the house for Christmas and extended holidays. We ended up having a lot of meetings with the architect before we arrived at the final design. It was a real team effort and they didn’t rush us.
Having built so many homes already, we understood the need to keep communication up. We were able to work with the team at Englehart all the way through,” said Joe. “We saw the Englehart display homes and were really happy with the quality. The home we received at handover was just as good.
The after service has also been amazing, even with the tiny little things. Nobody at Englehart has a problem helping with the small issues.
Englehart Homes are so committed to customer service that an after sales service is available to home buyers to deal with queries even beyond the statutory warranty period. Ron Englehart has a simple mantra: “We never walk away from one of our homes and we ensure an ongoing commitment to client satisfaction.”
Another reason why the Englehart Group excels in customer satisfaction is the company’s ability to keep up with the homebuyer’s needs in this ever-changing market, listening and acting on past experiences and customer comments on display and completed individual homes, to refine and improve their designs to suit today’s homebuyer. Similarly, Englehart recognise the buyer’s demand for quality and hence have established strong relationships with the best building craftsmen, architects, suppliers and expert trades people who continually deliver excellent outcomes with minimal fuss.
Englehart are always striving to exceed expectations in the implementation and management process from inception of a home to completion and beyond. That ensures that every satisfied customer will become an ambassador of the Englehart brand in the future.